by Padraic Gilligan, Vice President, Industry Relations, MCI and Vice President Ovation Global DMC
In the euphoric after-glow of IMEX America Lindsay Fultz’s provocative piece on why she doesn’t attend, exhibit or sponsor trade shows and events provides a nice counter-point [access here]. Now Marketing Manager for LoveIt, an LA based technology start up (looks like Pinterest to me) Fultz spent about 5 years in and around the meetings and events industry and, judging from her blog-post, knows it well. Her points are all the more relevant at a distance from the industry she once made her living in. She declares undying love for our industry and its people but castigates our event marketing capabilities focusing on unreasonably high costs and poorly targeted audiences. She is critical of the tendency to super-size events and to value quantity over quality and considers the deployment of social media to be hopelessly inadequate. Overall, it’s a passionate, sincere, thought provoking commentary. It also helps us to identify the 5 reasons why IMEX America is so successful.
Lindsay correctly outlines how trade show and event organisers frequently engage in “spray and pray marketing” to recruit delegates and attendees. They build the show with the mistaken belief that “if we build it, they will come”. They leave to pure chance the single most critical success factor of the entire event: the attendance of and engagement with the right audience. The model employed by IMEX, both in Frankfurt and Las Vegas (and, in fairness, by Reed Exhibitions too at AIBTM and EIBTM), is different. The desired audience is actually flown into the show as hosted guests having already committed to a minimum number of specific appointments with exhibitors and sponsors. Thus exhibitors and sponsors are guaranteed a fixed number of face to face meetings – the first step in determining ROI.
While the IMEX shows are fundamentally about business they have always been more than this and are fast becoming, in Europe and the US, the annual haj for the entire meetings industry. Many of our industry associations now co-locate some of their own community activities at IMEX and “Smart Monday”, the day before the show floor opens for business, has become a must-attend day of education, networking and socialising. Lindsay rightly underlines the prohibitively high participation costs at shows and events but when the show is a true community event where an entire industry assembles and convenes then it can actually represent good value as you’re sure to find all the people you need to meet there.
Lindsay correctly points out how under-utilised social media platforms are by many shows and events and how much potential value for all participants is left on the table accordingly. Social media enables the life span and cycle of the show to extend significantly both prior and post its live iteration. Meetings Industry shows like IMEX have started to harness the obvious power of social media but still have a lot to learn from the vision that folks like Lindsay can bring to the table. That said there were some slick deployments of digital at IMEX America this year by exhibitors and in this regard a big shout out goes to Vancouver, Holland and to our own efforts at Ovation. IMEX itself is intensifying its own digital real estate thanks to a strong presence of GenYers amongst the team, most notably that debonair dandy Miguel Neves and the delectable delight Faye Bennet
IMEX is also a successful show because, unlike the shows and events that Lindsay debunks in her blog-post, it constantly innovates. IMEX truly lives the spirit of kaizen, that great Japanese buzz word from the 90s, and is committed to a process of on-going improvement and innovation. IMEX embraced CSR and sustainability, for example, way before it became fashionable with Carina Bauer’s sterling initiatives. IMEX organisers are super-close to their core customer base and ever-accessible throughout the live show. In this way they see and hear what’s happening, they harvest new ideas direct from the very people for whom their implementation would make a difference and then incorporate them into the infrastructure for the following year.
Finally IMEX is a successful show because show creator and owner Ray Bloom has managed to assemble around him a team of wonderful people all imbued with the same vision, mission and values. There’s a human heart at the core of the IMEX shows that is alive, real and tangible. It beats to the same rhythm as the meetings industry itself and it showcases year after year the energy, vibrancy and palpable magic that is enacted when real people meet in real time in real places. For many of us the over-riding image of IMEX is of the diminutive Ray Bloom standing in front of the main entrance on the final afternoon of the show personally thanking everyone for coming.
So thanks to Lindsay Fultz for helping us to clarify why trade shows and events when properly managed are still an indispensable, core element on the marketing spectrum. I’ll leave the final words to my old buddy Mark Bondy who posted the following on a Linkedin forum:
“Wow, wasn’t the energy at IMEX outstanding? Congratulations to Ray Bloom and his team for putting on an excellent show. “
Padraic Gilligan is Vice President of Industry Relations at MCI and Vice President of Destination Services at Ovation Global DMC, MCI’s destination management division.
Lindsay Fultz’s original blog-post may be accessed here