Tag: Customer Service
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The Nature/Nurture debate and Brands: lessons from Paris
Read more: The Nature/Nurture debate and Brands: lessons from Parisby Padraic Gilligan, Vice President, Industry Relations, MCI and Vice President, Destination Services, Ovation Global DMC Paris has featured, like bookends, at either end of my travel schedule in 2012. On both occasions, in January and November, the city…
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Killarney, Destinations, Hybrid, Delta
Read more: Killarney, Destinations, Hybrid, DeltaWalking in Killarney For 10 years now the Gilligans have spent Easter at the Killarney Park Hotel. This year was no exception but for two things: one, no Gilligan child had an excuse to absent herself from the dreaded…
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Care in the Air. Customer service at Delta Airlines?
Read more: Care in the Air. Customer service at Delta Airlines?I’m seething with rage at Delta Airlines. When I needed an airline to be “human” and to understood a painful personal situation I was treated appallingly with extreme disrespect. When I then spent considerable time documenting this experience for…
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