by Padraic Gilligan, Vice President, Industry Relations, MCI and Vice President, Destination Services, Ovation Global DMC Paris has featured, like bookends, at either end of my travel schedule in 2012. On both occasions, in January and November, the city yielded up that timeless sense of refined urban living, unique to great cities like Paris, London… Read more »
Posts Tagged: Customer Service
IMEX America: rumours of the demise of the trade show greatly exaggerated.
by Padraic Gilligan, Vice President, Industry Relations, MCI and Vice President Ovation Global DMC In the euphoric after-glow of IMEX America Lindsay Fultz’s provocative piece on why she doesn’t attend, exhibit or sponsor trade shows and events provides a nice counter-point [access here]. Now Marketing Manager for LoveIt, an LA based technology start up (looks… Read more »
Killarney, Destinations, Hybrid, Delta
Walking in Killarney For 10 years now the Gilligans have spent Easter at the Killarney Park Hotel. This year was no exception but for two things: one, no Gilligan child had an excuse to absent herself from the dreaded mandated family activities due to pending exams and two, Master Shea Gilligan, aged 8 months, became… Read more »
Care in the Air. Customer service at Delta Airlines?
I’m seething with rage at Delta Airlines. When I needed an airline to be “human” and to understood a painful personal situation I was treated appallingly with extreme disrespect. When I then spent considerable time documenting this experience for the airline I was told that complaints had been “out-sourced” to another airline and then I… Read more »