Social Media, Hotels and how Crowne Plaza Copenhagen does it

by Padraic Gilligan, Managing Partner, SoolNua I posted a couple of weeks ago on my personal experiences with travel and hospitality brands and how they use social media channels to connect with their customers. You see their avatars on your Twitter feed and notice their ads on Facebook but, I asked, are airlines and hotels… Read more »

Are airlines and hotels really listening on Social Media?

by Padraic Gilligan, Managing Partner, SoolNua For those of us who travel for a living, access to Social Media platforms like Facebook, Twitter, Pinterest and Trip Advisor has become almost as essential as carrying multiple credit cards. If you’re in the meetings and events industry then social media become even more crucial because the content… Read more »

Can DMCs protect their intellectual property? ADMEI14

by Padraic Gilligan, Managing Partner, SoolElla The best laid plans of MICE and men… I should be writing this blog post from Washington DC where the Association of Destination Management Executives International (ADMEI) is holding its annual conference. However, severe weather on East Coast USA caused my plans to be abandoned – having reached Boston… Read more »

Ethics in the Meetings Industry – the debate continues [Guest Post]

Guest Post by Joan Eisenstodt Asking the hard questions A few years ago at an ethics seminar I facilitated for an industry organization chapter, international students from a nearby college were puzzled by how to apply the industry standards set by US-based meetings/hospitality organizations when they moved back home to improve the economies of their… Read more »

Ethics in the Meetings Industry – let the debate begin

by Padraic Gilligan, Vice President, Industry Relations MCI On Boycotting Since August there has been a sustained campaign calling on sponsor corporations of the Winter Olympics in Sochi, like Coca Cola and McDonald’s, to boycott the games in protest at the host country’s appalling treatment of the LGBT community. The meetings industry press has picked… Read more »

Lessons from Shakespeare for Meeting Industry Newbies

by Padraic Gilligan, Managing Partner, SoolNua Most readers of this blog know that Patrick and I are leaving MCI at the end of 2013 but staying in the Meetings Industry to work in the areas of strategy, destination marketing, training and advisory boards. As the two decade arc from Delaney Marketing to Ovation Global DMC approaches… Read more »

Arthur’s Day: not a black and white issue

by Padraic Gilligan, Vice President, Industry Relations, MCI A Black and White Issue? The furore around Arthur’s Day now stretches from domestic dining tables to the snugs of public houses, from office canteens to staff rooms in schools, from the letters pages of the broadsheets to the screaming headlines of the tabloids. It’s all over… Read more »