The Ubiquity of Kenny G (and great education at The IRF Invitational)

by Padraic Gilligan, VP, Industry Relations, MCI I’m sitting at Gate B4 at San Antonio International Airport, waiting for my flight with American Airlines back to Chicago and onwards home to Dublin. I’m surrounded by the anodyne, bland and deeply annoying ubiquity of Kenny G, an entirely inappropriate and unfair symbolic conclusion to a stimulating,… Read more »

Care in the Air. Customer service at Delta Airlines?

I’m seething with rage at Delta Airlines. When I needed an airline to be “human” and to understood a painful personal situation I was treated appallingly with extreme disrespect. When I then spent considerable time documenting this experience for the airline I was told that complaints had been “out-sourced” to another airline and then I… Read more »