Shanghai Surprises (Part 1) – when people come together, magic happens!

by Padraic Gilligan, VP, MCI Group The Dangling Conversation It was an unlikely gathering. An Irishman, a Singaporean, a super elegant Indian lady and a very pretty Chinese girl. The dinner had been spectacular. Mixed appetisers – baked crab meat, table tossed Caesar salad and freshly cut micro-thin slices of top grade Parma ham –… Read more »

Hybrid Events and the new event participant

by Padraic Gilligan, Vice President, Industry Relations, MCI “It’s not who attends your event, it’s who participates” Sebastien Tondeur, CEO, MCI Samuel Johnson, or Dr Johnson as he was more commonly known, had a wonderful ability to summarise a universal truth in a single, simple sentence. His aphorisms are both sublime and ridiculous: “Integrity without… Read more »

Coming Home – Revisiting Ireland’s Incentive Icons: Killarney Park, Europe, Dromoland, Adare

by Padraic Gilligan, Managing Partner, SoolNua I’ve greatly enjoyed the opportunity over the past 4 weeks to re-acquaint myself with Ireland as an incentive destination. A combination of familiarisation trips and live programmes brought me, in quick succession, to two of Ireland’s premier locations for corporate meetings and incentives, the Shannon area renowned for its… Read more »

Hard Lessons in Unintended Consequences – the GSA Western Regions Conference

by Padraic Gilligan, VP, Industry Relations MCI and VP Ovation Global DMC Merton’s Law An infestation of mink was playing havoc with the eco-system of a rural area so, to encourage a proactive community response, the local authorities instituted a bounty of $5 for each mink turned in at the local sheriff’s office. The scheme… Read more »

Care in the Air. Customer service at Delta Airlines?

I’m seething with rage at Delta Airlines. When I needed an airline to be “human” and to understood a painful personal situation I was treated appallingly with extreme disrespect. When I then spent considerable time documenting this experience for the airline I was told that complaints had been “out-sourced” to another airline and then I… Read more »