Copenhagen: from hostile Vikings to hospitable design kings

by Padraic Gilligan, VP, Industry Relations MCI How things change in 1000 years The Danes have come a long way. From marauding, cultureless philistines who raped and pillaged all over Northern Europe to laid back, uber-cool independent types with an eye for razor-sharp design and a sincere ┬ácommitment to sustainability. It may have taken a… Read more »

Care in the Air. Customer service at Delta Airlines?

I’m seething with rage at Delta Airlines. When I needed an airline to be “human” and to understood a painful personal situation I was treated appallingly with extreme disrespect. When I then spent considerable time documenting this experience for the airline I was told that complaints had been “out-sourced” to another airline and then I… Read more »