Coming Home – Revisiting Ireland’s Incentive Icons: Killarney Park, Europe, Dromoland, Adare

by Padraic Gilligan, Managing Partner, SoolNua I’ve greatly enjoyed the opportunity over the past 4 weeks to re-acquaint myself with Ireland as an incentive destination. A combination of familiarisation trips and live programmes brought me, in quick succession, to two of Ireland’s premier locations for corporate meetings and incentives, the Shannon area renowned for its… Read more »

Care in the Air. Customer service at Delta Airlines?

I’m seething with rage at Delta Airlines. When I needed an airline to be “human” and to understood a painful personal situation I was treated appallingly with extreme disrespect. When I then spent considerable time documenting this experience for the airline I was told that complaints had been “out-sourced” to another airline and then I… Read more »

It’s all about the culture, Stupid! Further lessons from last week’s Social Media gaffes

by Padraic Gilligan, Vice President, Industry Relations, MCI My first round of golf for 2012 was somewhat marred yesterday by last week’s social media stories. I knew there was a connection between the McDonald’s, Trip Advisor and culture/strategy stories but I couldn’t figure it out. So I stood up on the tee box, gazed confidently… Read more »

Focus on fake reviews V Focus on what REALLY matters: More on Trip Advisor

Having posted on the extraordinary inclusion of 3 Irish hotels on the Trip Advisor Travellers’ Choice Top 25 Hotels in the World I was obviously intrigued by Conor Pope’s story which appeared on the front page of Monday’s Irish Times (30 January). Apparently Pope had sight of internal correspondence authored by Jean O’Connell, Director of… Read more »

Irish boutique hotels on Trip Advisor’s Top 25 – lessons in on-line marketing

by Padraic Gilligan, Vice President, Industry Relations, MCI Group As a Irish born meetings professional I was obviously thrilled that 3 Irish properties were included in the recent Trip Advisor Travellers’ Choice Top 25 Hotels in the World. 17 countries of the world have properties listed amongst the 25: Greece, Belize, Czech Republic, South Africa,… Read more »

Sweet Home Alabama?

“Sweet Home Alabama?” By Padraic Gilligan, Managing Director, Ovation Global DMC and Vice President, Industry Relations, MCI The much reported story of the German corporate executive who was arrested and jailed in Alabama for not having the required documentation on his person raises some interesting issues for corporate meeting planners and destination marketers. It appears the… Read more »

5 key ingredients for a successful incentive travel programme

Five Key Ingredients for a Successful Incentive Travel Programme Padraic Gilligan, Managing Director, Ovation Global DMC For the past five days I assisted my colleagues at Ovation Switzerland in the operation of an incentive travel programme for a US based Finance & Insurance customer. On departure day I listened with great interest as the Incentive… Read more »

5 Steps from a Reluctant Networker for Networking Success

By Pádraic Gilligan, Managing Partner, SoolNua [First published by MICE Exchange] You pause at the door but then decide on another trip to the restroom. You’ve been at the entrance to the ballroom twice before but, each time, found compelling reasons not to go in. First time, when you looked into the room, there was nobody there. Second time… Read more »