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Tag: Service

February 6, 2012

It’s all about the culture, Stupid! Further lessons from last week’s Social Media gaffes

by Padraic Gilligan, Vice President, Industry Relations, MCI My first round of golf for 2012 was somewhat marred yesterday by last week’s social media stories. I knew there was a connection between the McDonald’s, Trip Advisor and culture/strategy stories…
Read more: It’s all about the culture, Stupid! Further lessons from last week’s Social Media gaffes
February 1, 2012

Focus on fake reviews V Focus on what REALLY matters: More on Trip Advisor

Having posted on the extraordinary inclusion of 3 Irish hotels on the Trip Advisor Travellers’ Choice Top 25 Hotels in the World I was obviously intrigued by Conor Pope’s story which appeared on the front page of Monday’s Irish…
Read more: Focus on fake reviews V Focus on what REALLY matters: More on Trip Advisor

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