Should the maids be tipped at Marriott?

by Padraic Gilligan, Managing Partner at SoolNua Downtown San Francisco “You want to take the Cable Car?” he asked with breezy friendliness. We welcomed his intervention having struggled to understand how the iconic San Francisco system worked. He explained what to do, genuinely delighting us with his helpfulness. But then the hand went out: “We… Read more »

Jordan: the Comeback*

By Padraic Gilligan, Managing Partner, SoolNua * Fans of great songwriters will immediately recognize the reference to Paddy McAloon’s band, Prefab Sprout’s classic 80s album which was entitled “Jordan: the Comeback” [PART 2 on Jordan] The Wadi Rum desert valley where I meet Salem is enclosed by amorphous outcrops of sandstone that protect you from… Read more »

Sitting in the Dock in LA – FICP Day 2

by Padraic Gilligan, Vice President, Ovation Global DMC Sitting in the Dock in LA The nightmare started as soon as my head hit the pillow. Courtroom scene. I’m in the dock. Somewhere hidden amidst the stern faced scowl of the judge is a face I recognise. Is it Todd Zint? The prosecuting attorney is also… Read more »

FICP Live in LA – Day 1

by Padraic Gilligan, Vice President, Ovation Global DMC “LAs fine and the sun shines most of the time …” The approach by air into Los Angeles takes you over miles and miles of urban sprawl leaving you wondering whether there’s a heart in this city at all. And when you process in your mind decades… Read more »

Shanghai Surprises (Part 3) – Marriott, Fairmont and Peninsula

by Padraic Gilligan, VP, Industry Relations, MCI Shanghai and Las Vegas When you visit Shanghai sooner or later you think of Las Vegas. They have much in common. The pace of development is one thing. The scale of the construction projects is another. The audacity of the buildings is a third. The palpable sense of… Read more »