Are hotels in the business of hospitality or just in the business?

by Pádraic Gilligan, Managing Partner, SoolNua The Hospitality Model v the Transactional Model @Supergreybread and I had a fascinating conversation with a legacy hotelier recently who shared this interesting story with us. Consultants were brought in to analyse and categorise the service ethos across a range of hotels in Ireland, Northern Ireland, Scotland, Wales and England. They… Read more »

MICE in Belfast – but in a good way!

by Padraic Gilligan, Managing Partner, SoolNua Destination MICE  Despite changing demographics and new generational preferences the filter for destination selection still pivots around crucial infrastructural categories like hotel, formal and informal venues and unique destination experiences. I recently re-visited Belfast and was hugely impressed by how far it has come as a MICE destination in… Read more »

California dreaming

by Padraic Gilligan, Vice President, Ovation Global DMC Learning, Connecting, Being Inspired In his seminal book Meeting Architecture, Maarten Vanneste identifies education, networking and motivation as the 3 pillars around which successful meeting outcomes are based. Thus we go to conferences to learn, connect and be inspired but the selected conference location contributes significantly to… Read more »

Information, Inspiration and Vision: what happened at FICP Day 3 and 4

by Padraic Gilligan, Vice President, Ovation Global DMC Roger Dow: From Life Guard to Life Saver Roger Dow’s presentation to FICP on Tuesday AM was informative, inspiring and visionary and highlighted just how lucky the meetings and events industry is to have such a figure amongst its ranks. As President of USTA (United States Travel… Read more »

From The Venetian to Via Veneto: the importance of authenticity in the destination experience

by Padraic Gilligan, Vice President of Industry Relations, MCI and Vice President Ovation Global DMC The Venetian, Las Vegas Last Thursday I over-nighted at The Venetian in Las Vegas. Built in the mid 90s and opened in 1999 it broke new ground in Vegas as a fully integrated luxury MICE resort with extensive gaming, retail… Read more »