Are hotels in the business of hospitality or just in the business?

by Pádraic Gilligan, Managing Partner, SoolNua The Hospitality Model v the Transactional Model @Supergreybread and I had a fascinating conversation with a legacy hotelier recently who shared this interesting story with us. Consultants were brought in to analyse and categorise the service ethos across a range of hotels in Ireland, Northern Ireland, Scotland, Wales and England. They… Read more »