PCOs and DMCs: is there room for two agencies on the supply chain?

by Pádraic Gilligan, Managing Partner, SoolNua Following months of relative calm, fractious chatter regarding the value of Destination Management Companies / Consultants (DMCs) has rendered the waters of our industry choppy and turbulent again. This chatter has followed the publication of a White Paper on the relationship between Core PCOs travelling with Association clients from… Read more »

DMC: arrogant, insecure, paranoid?

DMC

by Pádraic Gilligan, Managing Partner, SoolNua The world of the Destination Management Company or DMC has been under-going a radical change over the past 10 years. I wanted to say “kaleidoscopic” change but, on reflection, much of this change has not been pretty, muddying rather than clarifying the value proposition at the heart of the DMC offer. Accordingly, there’s… Read more »

How to run a brilliant fam trip – lessons from Ireland

by Pádraic Gilligan, Managing Partner, SoolNua A recent survey of meeting planners by Development Counsellors International (DCI) on destination selection highlights some very interesting trends. Somewhat counter-intuitively, social media is regarded as unimportant while email is ranked as the favoured  channel for communication. Of interest in the context of this post, however, are the 90% of respondents… Read more »

Brands as Visitor Attractions – Teeling launches in Dublin

by Pádraic Gilligan, Managing Partner, SoolNua On Products and Brands When Arthur Guinness brewed his famous stout for the first time back in 1759 little did he know that 256 years later 1m people would flock to his factory simply to visit. The same for Thomas Phillips (Bushmills), John Jameson, D.E. Williams (Tullamore Dew) and… Read more »

Competitive Advantage for DMCs

by Pádraic Gilligan, Managing Partner, SoolNua A new business model? My industry friend Dries Jacobus, Managing Director Borealis Incentives, Belgium posed the following question recently on the ADMEI Linkedin Group As a DMC in Belgium (where taxes on labour are high, so staff is expensive) clients very often re-negotiate the staff cost. Sometimes down to… Read more »

Bob and Janine go to Vienna: a short story

by Pádraic Gilligan, Managing Partner, SoolNua *I recently co-produced the Gala Dinner Entertainment at the Hofburg Palace, Vienna with a dear friend and client in the Finance and Insurance sector. Here’s an account of the evening from the perspective of a fictitious programme qualifier, Bob Newman. A kind of homecoming It was 5:05pm and his… Read more »